Best Impressions 11 Points of Culture

Commitment
I am committed to the Vision, Mission, Culture, and success of Best Impressions Plastic Surgery, its current and future team, and its patients at all times.
Ownership
I am responsible for my actions and outcomes and own everything that takes place in my work and my life. I am accountable for my results, and I know that for things to change, first I must change.
Integrity
I always speak the truth. What I promise is what I deliver. I make arrangements with myself and others that I am willing and intend to keep. I communicate potential broken agreements at the first opportunity, and I clear up all broken agreements immediately.
Excellence
Good enough isn't. I always deliver products and services of exceptional quality that add value to all involved for the long term. I look for ways to do more with less and stay on a path of constant and never-ending improvement and innovation.
Communication
I speak positively of my fellow team members, my patients, and Best Impressions Plastic Surgery in both public and private. I speak with good purpose using empowering and positive conversation. I never use or listen to sarcasm or gossip. I acknowledge what is being said as true for the speaker at that moment, and I take responsibility for responses to my communication. I greet and bid farewell to people using their names. I always apologize for any upsets first and then look for a solution. I discuss concerns in private with the person involved.
Success
I focus my thoughts, energy, and attention on the successful outcome of whatever I am doing. I am willing to win and allow others to win. At all times, I display my inner pride, prosperity, competence, and personal confidence. I am a successful person.
Education
I learn from my mistakes. I consistently learn, grow, and master so that I can help my fellow team members and patients learn, grow, and master, too. I am an educator and allow my patients to make their own intelligent decisions about their futures. I impart practical and usable knowledge rather than just theory.
Team Work
I am a team player and team leader. I do whatever it takes to stay together and achieve team goals. I focus on co-operation and always come to a resolution, not a compromise. I am flexible in my work and able to change if what I'm doing is not working. I ask for help when I need it, and I am compassionate to others who ask me.
Balance
I have a balanced approach to life, remembering that my spiritual, social, physical, and family aspects are just as important as my financial and intellectual. I complete my work and my most important tasks first, so I can have quality time to myself, and with my family.
Consistency
I am consistent in my actions, so my patients and team mates can feel comfortable in dealing with me at all times. I am disciplined in my work so my results, growth, and success are consistent.
Gratitude
I am a truly grateful person. I say thank-you and show appreciation often and in many ways, so that all around me know how much I appreciate everything and everyone I have in my life. I celebrate my wins and the wins of my patients, and team.